Crafting the Future of Manufacturing CX with ServiceNow CRM - leveraging deep expertise in CSM, FSM, OTSM, SOM and MCO to streamline complex B2B service processes.
ServiceNow CRM
Focus on Sales & Services
Manufacturing Business Value Chain
Customer Service
Management (CSM)
Deliver the proactive, all-in-one service your customers demand. ServiceNow CSM connects your people, workflows, and systems to resolve issues end-to-end.
Engage anywhere. Support customers seamlessly on web, email, chat, and social.
Automate everything. Deflect routine requests and empower customers with intelligent self-service.
Empower everyone. Give agents the real-time information they need to resolve complex issues instantly.
The result? Unbreakable customer loyalty and unmatched operational efficiency.
Operational Technology Service Management (OTSM)
Secure your industrial landscape and drive maximum uptime. ServiceNow OT Management bridges the gap between your operational technology (OT) and IT, creating one system to see, manage, and secure your entire industrial environment.
See everything. Discover and map every OT asset for a complete, real-time inventory of your industrial systems.
Secure everything. Identify and respond to vulnerabilities and threats across both IT and OT to eliminate critical blind spots.
Run everything. Automate service, incident, and change management workflows to prevent downtime and keep your operations running smoothly.
The result? Unprecedented operational resilience and a more secure, productive enterprise.
Sales & Order Management (SOM)
Turn quotes into cash, faster. ServiceNow Sales & Order Management (SOM) connects your sales and fulfillment teams on a single platform, automating the entire order lifecycle from configuration to delivery.
Sell smarter. Empower sales teams with a clear view of product and service availability, so they can create accurate, deliverable quotes every time.
Fulfill faster. Automate order validation and decomposition, orchestrating workflows seamlessly across all departments to accelerate fulfillment.
Deliver perfectly. Gain real-time visibility into order status from start to finish, proactively resolving issues to ensure on-time delivery.
The result? A faster order-to-cash cycle and a flawless customer buying experience.
Manufacturing
Commercial Operations (MCO)
Connect your commercial operations from quote to cash and service. ServiceNow Manufacturing Commercial Operations (MCO) breaks down the silos between sales, service, and fulfillment, creating one unified system to manage the entire customer lifecycle.
Accelerate commerce. Unify your sales, order, and service management to resolve exceptions instantly and deliver a seamless dealer and customer experience.
Automate operations. Digitize workflows for order-to-cash, service, and support, eliminating manual work and slashing operational costs.
Activate new revenue. Turn your service and support teams into profit centers with AI-powered insights for up-sell, cross-sell, and new subscription opportunities.
The result? Radical efficiency, faster revenue growth, and unmatched customer loyalty.
Field Service Management (FSM)
urn field service from a cost center into a customer satisfaction engine. ServiceNow Field Service Management (FSM) connects your teams, contractors, assets, and customers on one platform to master on-site service.
Optimize everything. Use AI to automatically schedule the right technician with the right parts and tools for every job, every time.
Empower everyone. Equip technicians with a mobile solution that gives them the route, information, and inventory needed to solve problems on the first visit.
Amaze every customer. Provide real-time appointment updates, technician tracking, and instant communication to deliver a flawless service experience.
The result? Drastically reduced costs, higher first-time fix rates, and unparalleled customer loyalty.
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